
While doing research, you may have come across a term called “ SMTP gateway service.” You can think of it as being synonymous with “SMTP relay service.” If those are correct, then your provider might’ve changed IP addresses, so find out the current one and change the settings. If you get the “SMTP gateway not responding” message, check your DNS and gateway settings. Many people get this error message, so you might come across it as well. But here, we’ll discuss a common problem you might run into. If you have any further questions about SMTP gateways, it’s always helpful to look at an SMTP gateway wiki to find out more details. All you need to do is enter the SMTP settings and you’re set. But if you don’t like to use the in-browser email client, you can use the Gmail SMTP to receive emails in the client of your choosing. If you want to utilize an SMTP gateway, you’ll have to set up the following:Īlong with your Office 365 subscription, you get a Gmail account. The applications for SMTP gateways are limitless, as long as you authenticate your devices properly. SMTP gateways can also be configured to have your apps send out reminders to yourself and your customers. But by using SMTP client submission, you can send scanned documents directly to anyone. By setting up the SMTP gateway, Office 365 programs will have more efficient functions.įor example, when you’re scanning a document, you usually have to send it to yourself and then to whoever else you wish. If your workplace uses Office 365, you can set up the SMTP gateway so that whatever device or app you’re using, you can send emails from your Office 365 mailboxes. When this occurs, your sender reputation doesn’t get compromised, which means the chances of your emails being marked as spam are lower. Not only can these providers send bulk and transactional emails, but they can also ensure good deliverability rates. This is why many organizations subscribe to SMTP relay services. Plus, your IP address and domain name will be flagged as spam. With your regular email provider, it’s not possible to carry out email campaigns, as you’d need to send out each email one by one. The majority of businesses use email marketing, which relies on large numbers of emails being sent out dependably. Otherwise, it’s not required if you’re just sending emails to colleagues with the same domain in their email addresses. Just as with a relay race, SMTP relay passes emails (the digital batons) from one server to another.Īn SMTP relay is needed if you’re sending emails from one domain to another, since they’re different. The method by which this happens is SMTP relay. The server is responsible for verifying all details concerning your emails, and then sending them to the right inboxes.Īn SMTP server needs to communicate with another SMTP server to get the emails to the correct recipients. Therefore, the SMTP server is the mailman.

Make sure the "From" email (HESK settings > General tab) is set to the SMTP email address and that the "From" name is NOT set to an email address.SMTP means “ Simple Message Transfer Protocol,” which is the digital mail truck your emails are loaded onto. Passwords are CaSe SeNSiTiVe.ĥ54 5.2.0 :SendAsDeniedException.MapiExceptionSendAsDenied Double-check both the username and password.
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Office365 doesn't recognize your username or your password is incorrect. Password error: Logon failure: unknown user name or bad password. This usually means required ports are blocked on your server in the firewall.Ĭontact your hosting company to verify and ask them to unblock required ports (587, 995 and/or 993) to allow TCP connections. Testing connection, this can take a while. To fetch mail from Office365 server using IMAP protocol instead, enter these details: To fetch mail from Office365 server enter these details: "From" name in HESK settings (General tab) is NOT set to an email address - Microsoft security policies will reject sending emails if the From name is an email address."From" email in HESK settings (General tab) is set to your Office365 email address.To send emails using Office365 server enter these details: Here are the correct settings you should use to connect HESK to
